Welcome To Our Site. New Hire Customers please read these notes

Customers.

1). Existing Account customers who wish to pay on invoice at their normal terms may apply for a user name and password to be set up. Although the web site prices may be different, existing Customers will have any normal discounts applied to their invoices.

2). New customers of good character and substantial standing may also ask to be invoiced for their hire, but this will be subject to a Credit Check, and we may also require an official order by fax or email.

3). Please do not order a substantial quantity of radio equipment 30 minutes before our Courier Company call to collect at 4pm, we may not have time to prepare and check the equipment, if you have a very last minute request please telephone on our Freephone 0800 7311013 number before hand to check that we can deliver.

Courier Deliveries.

1). Please remember that Courier's are funny animals, if a delivery is difficult, they may not deliver, so please do not ask for deliveries to be made to large fields or events where there are large number of people, or at strange times. Saturday deliveries are particularly difficult and troublesome. Please make arrangements for them to be delivered to your hotel, or better still to your offices an extra day before - we will not charge additional hire for this (see hire duration) as we would much prefer you to get your equipment in good time.

2). If you order a before 9.30 delivery please ensure that someone is at the delivery address constantly from 7.00 am, and for a before 12noon delivery from 9.00. if you "pop out" you can guarantee that that's when the courier will attempt delivery. We will not be responsible if you cannot take delivery, or it is refused.

3). If your delivery is expected, and someone else is waiting for it, please check that it has arrived, and if not let us know in good time, before both us and the courier's have gone home for the night. This hopefully gives us time to rectify matters.

Hire Period.

1). If you require the radios for Monday morning, for use until Friday night, we will deliver the Friday before and collect on the Monday after without charging extra. On a similar basis, we much prefer to deliver a day early, without additional hire charges to ensure that you have the equipment that you require in time for your event.

2). The web site details hire charges for 1 week. Discounts for longer hire periods and large quantities are available so please enquire.

Interference and Range

1). The radios are normally despatched with 16 Short Term Hire channels under our STH Licence. If you get interference on one channel, simply change to another channel. Interference can manifest itself as strange voices, intermittent transmissions or reduced range. This is normally more likely to occur in major cities or at large public events.

2). If it is mission critical that you have one or more private channels, please consider the option given of paying for private event licences - these cover 48 hour periods, and need not be for the entire duration of the hire, and will be programmed into the first and subsequent channels unless you notify us otherwise. If it is not to be used for the entire hire period please let us know which days you wish the special license to operate on.

3). Walkie Talkies normally have a range that is best considered line of sight, if you have a large area to cover, or a large office block / hotel etc, you may need repeaters or other technical help, so again please ask.

Equipment, damage and loss

1). Radios and ancillary equipment are water resistant, NOT water proof, if you are using them where they may get submerged in water please consider hiring our Aquabags to protect the equipment.

2). As the hirer you are responsible for ALL loss and damage. If equipment is not returned we will allow 7 days for you to locate missing items, and then invoice you for the loss or damage. Please note that hire charges continue until the lost or damaged equipment is paid for, but we will normally waive this cost if prompt settlement is made.

3). Late return of hire equipment will be charged for at the contractual rate, but we will consider waiving this charge if there are extenuating circumstances.

4). Motorola batteries are prone to damage from incorrect removal, so please read the notes sent with each hire concerning battery removal.

5). Please ensure that you return our equipment, and not someone else's, it is not unknown for batteries and accessories to get swapped over between suppliers. In such case the swapped items will be deemed to be lost and you will be charged.

Finally, if in doubt please telephone, if we think you have not ordered the correct items we will telephone you, as we want to ensure that the hire equipment performs to expectations.

The notes are subject to our terms and conditions of sale / hire and in case of doubt or conflict the terms and conditions of hire supersede these notes.